Customer Service Advisor
Location: Oldbury/Smethwick
Salary: up to 27k (based on experience)

A new opportunity to join this growing business and be part of this dynamic team.
This role would really suit someone that prides themselves in delivering an efficient level of customer service.
You will have experience within an office-based role, ideally engineering or a manufacturing sector, and used to working efficiently in a fast-paced environment.

Job Purpose:

Perform an internal, UK and European motor factor customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.
To act as front-line liaison between the customer and their requirements.
To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service.
Responsible for providing administrative support to the Sales Department

Job Duties:

Complete telephone and email sales enquires.
Deal with customer queries efficiently and effectively or escalate where necessary.
Input customer orders and raise delivery notes to ensure on-time order delivery.
Arrange the collection of returning goods from customer premises.
Upon request, update customer order delivery status including live and outstanding deliveries.
Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
Assist in populating and maintaining central customer database (CRM)
Actively promote all company services and participation in sales promotions.
Be flexible and willing to undertake tasks and roles, e.g., Parts + Service + Sales.
Raise any concerns with the Office support manager as and when necessary.
Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
Input customer email orders and raise delivery notes to ensure on-time order delivery.
Arrange the collection of returning goods from customer premises.
Monitor backorders and VORs and input into production to expedite overdue orders.
Produce accurate export documentation and invoices to enable timely payment from customers.
Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
Telephone liaison with overseas sales offices & foreign customers as necessary
Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required.

Requirement/Experience/Competence/Qualifications:

Proven experience working within in a fast-paced environment, handling volume calls.
Proficiency in MS Office (MS Excel and MS Outlook in particular).
A basic technical understanding of the products and services offered by the company
Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24 an advantage
Proven experience to work as part of a team.
Attention to detail and problem-solving skills.
Excellent written and verbal communication skills.
Strong organisational skills with the ability to multi-task.
Displays a good attitude towards work, and the aims and objectives of the company.

Working hours: 08.00am til 17.00pm OR 08.30 til 17.30pm
Monday to Friday
25 days holiday plus stat
Life cover and pension

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