£28,000 - £30,000 Per Annum
Full Time
Permanent
Oldbury, West Midlands
Motoring Automotive And Mechanical
Posted 28 days ago
Expires In 22 Hours
Job Description
Location: Oldbury/Smethwick
Salary up to £30k (Depending on experience)
Purpose of the role:
Perform a counter sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery.
Act as a front-line liaison between the customer and relevant internal Departments.
Job Duties:
- Liaise efficiently and effectively with other departments as required to ensure the customer receives the highest possible level of service in line with the aims and objectives of the business. This includes but is not limited to checking of stock and advising production or admin of relevant parts /components to order, resolving surcharge issues.
- Receive, support and complete sales orders for both counter and contract customers.
- Be flexible and willing to undertake tasks and roles which may combine other attributes, e.g. Parts + Service + Sales. Deal with customer queries efficiently and effectively - offering a professional service at all times.
- Help develop the existing customer base and to help grow this in line with the aims and objectives of the business as directed by the GM.
- Provide regular reports and feedback to the line manager including areas of concern.
- Ensure the accurate completion of company paperwork, including delivery and QHSE documentation.
- Provide information and technical information about products and prices.
- Complete paperwork accurately and efficiently.
- Arrange delivery and collection of products.
- Manage any Counter or Contract warranty issues/claims.
- Undertake filing activities on a regular basis.
- Carry out any other ad-hoc duties as requested by the business.
Requirement/Experience/Competence/Qualifications:
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
- Knowledge of QHSE Legislation.
- Strong organisational skills with the ability to multi-task.
- Strong interpersonal skills and diligence when dealing customers.
- Displays a good attitude towards work, and the aims and objectives of the company.
- Strong negotiating skills.
- Willingness to travel.
- Technical awareness and knowledge of the products and services offered by the business
- Experience of networking.
- Excellent written and verbal communication skills.
- Confident.
- Holds a Valid driving licence.
Working Hours: Monday to Friday
08.00 am to 17.00 pm
25 days holiday plus statutory bank holidays
Life cover and generous pension contribution
Mandy Erasmus
mandy.erasmus@pertemps.co.uk
01384 455666
Division 046
Pertemps Dudley
Trafalgar House
King Street
Dudley
West Midlands
DY2 8PS
01384 211181
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