Job Description

Customer Service Co-Ordinator
Dudley
Permanent Full Time (Office Based)
Salary - up to £26k

Due to continuous growth, we are looking for an experienced person to join this dynamic engineering company - a business that prides itself with fast and effective mechanical engineering solutions provider to all industry sectors.

The customer service Co-Ordinator will provide support to all departments by answering product and service questions, suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer enquiries to ensure customer satisfaction.

Main Duties:

Maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customers complaint, determining cause, expediting correction or adjustment, following up to ensure resolution.
Manage large amounts of incoming calls.
Build sustainable relationships of trust through open and interactive communication.
Go the extra mile to engage customers.
Resolve customer complaints via phone, email or mail.
Greet customers warmly and ascertain problem or reason for calling.
Act as the company gatekeeper.
Work with customer services manager to ensure proper customer service is being delivered.
Record all incoming enquiries on our business management platform.
Chasing progress of quotes/reports within a reasonable timeframe.
Compile and send progress reports to customers.

Proven customer support experience:

Strong phone contact handling skills and active listening
Customer orientation and the ability to adapt/respond to different types of characters
Excellent communication skills
Industry knowledge preferred
Ability to work under pressure
IT literacy essential
Strong organizational skills
Strong positive attitude with the ability to negotiate with difficult clients

Working Hours:
Monday to Friday 08.00 to 4.30
Or 08.30 to 5.00

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