Service Advisor - Counter

Service Advisor (Counter Sales)
Oldbury/Dudley
Salary: £27k to £30k (Depending on experience)

This company has steadily grown in strength and expertise. 12% of the current workforce have been here for over 30 years!

Due to continued growth and success, we are looking to expand our team.
Ideally you will have experience from an engineering/automotive background, and you will be looking to join a dynamic team!

The business recognises hard work, effort and commitment!

Purpose of the role:

• Perform a counter sales interface-based role, achieving a consistently high standard of performance associated with quality, cost and delivery.
• Act as a front-line liaison between the customer and internal departments.
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• Responsibilities:
• Liaise efficiently and effectively with other departments as required to ensure the customer receives the highest possible level of service in line with the aims and objectives of the business. This includes but is not limited to checking of stock and advising production or admin of relevant parts /components to order, resolving surcharge issues.
• Receive, support and complete sales orders for both counter and contract customers.
• Have a flexible and willingness to undertake tasks and roles which may combine other attributes, e.g. Parts/Service/Sales.
• Deal with customer queries efficiently and effectively - offering a professional service at all times.
• Develop and build the existing customer base and to help grow the business
• Provide regular reports and feedback to the line manager including areas of concern.
• Ensure the accurate completion of company paperwork, including delivery and QHSE documentation.
• Provide information and technical information about products and prices.
• Complete paperwork accurately and efficiently.
• Arrange delivery and collection of products.
• Manage any Counter or Contract warranty issues/claims.
• Undertake filing activities on a regular basis.
• Carry out any other ad-hoc duties as requested by the business.

Requirements and experience:
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
Experience in a similar role within automotive essential
Knowledge of QHSE Legislation.
Strong organisational skills with the ability to multi-task.
Strong interpersonal skills and diligence when dealing customers.
Displays a good attitude towards work, and the aims and objectives of the company.
Strong negotiating skills.
Willingness to travel.
Technical awareness and knowledge of the products and services offered
Experience of networking.
Excellent written and verbal communication skills.
Confident, organised and good attention to detail.


Hours of Work: 08:00 am to 17.00 pm Mon to Friday
25 days holidays plus statutory
Pension and Life cover after probationary