Service Desk Controller
043314914

£38,000 - £39,000 Per Annum

Full Time

Permanent

Wick, South Gloucestershire

Management

Posted 21 days ago

Expires In 8 Days

Job Description

Service Coordinator

 
Location: South West Depot | Salary: Up to £38,000 | Hours: Full-Time, Permanent



Reports to: Rental Service Manager


 

 
Your Role
 

As a Service Coordinator, you’ll ensure our rental fleet runs smoothly. You’ll manage breakdowns, schedule engineers, support Field Service Engineers, and be the main point of contact for customers — keeping operations efficient and reliable.


 

 
Key Responsibilities
 



    •  
      Manage breakdowns and technical helpdesk queries





    •  
      Diagnose and resolve faults remotely where possible





    •  
      Coordinate engineer schedules and preventative maintenance





    •  
      Monitor service activity and highlight recurring issues





    •  
      Maintain accurate service records and reports





    •  
      Liaise with parts and depot teams to ensure smooth operations





    •  
      Arrange service visits and maintain clear communication with customers





    •  
      Support Field Service Engineers on a daily basis





    •  
      Contribute to continuous improvement and ensure compliance with Health & Safety, ISO 9001 & ISO 14001 standards







       


 

 
What We’re Looking For
 



    •  
      Electrical or mechanical background





    •  
      Experience in service coordination or supervising engineers





    •  
      Knowledge of generators or similar plant equipment





    •  
      Strong organisational and problem-solving skills





    •  
      Excellent communication skills and customer-focused attitude





    •  
      IT competent





    •  
      Forklift licence (preferred)





    •  
      Experience in plant hire or ISO-certified environments







       


 

 
Benefits
 



    •  
      Salary up to £38,000





    •  
      EOT Bonus Scheme – share in the company’s success





    •  
      Training, upskilling, and career progression





    •  
      Holiday Buy & Sell Scheme





    •  
      Pension scheme





    •  
      Private medical scheme (max £100 excess)





    •  
      Life assurance





    •  
      23 days holiday (plus bank holidays), increasing up to 28 days


Jobs With Pertemps

Pertemps

Katherine White

Katherine.White@pertemps.co.uk

01179 226500

Division 043

Pertemps Bristol

Jobs With Pertemps

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