Service Advisor

Service Advisor

Location: North Bristol
Salary: £26,000Hours: Monday - Friday, 8am - 6pm, plus 1 in 3 Saturdays, 8:30am - 2pmBenefits: Excellent company benefits package

We are seeking a customer-focused and enthusiastic Service Advisor to join a busy car dealership in North Bristol. This role is ideal for someone with a strong background in customer service who is motivated to go above and beyond to deliver outstanding service experiences and build lasting customer relationships.

Main Duties

Customer Service: Serve as the primary point of contact for customers, handling service requests and repair requirements with professionalism and efficiency.

Workshop Liaison: Coordinate with the workshop team to monitor the status of repairs and ensure timely progress through the service system.

Job and Invoice Management: Manage computer-based jobs, purchasing, and invoicing processes to protect both the customer's and the company's financial interests.

Fault and Repair Communication: Inform customers of any faults or repair needs identified, providing them with clear, accurate solutions and cost estimates.

Record Maintenance: Maintain accurate customer records, including vehicle details and service histories, for efficient follow-up and future service needs.

Aftersales Knowledge and Upselling: Stay informed about aftersales products and services, and upsell where appropriate to meet customer needs.

Database Management: Ensure the customer database is continuously updated and maintained accurately.

Skills

Customer Service Focus: A genuine passion for delivering outstanding customer service and the ability to resolve issues quickly and professionally.

Computer Literacy: Strong computer skills, with experience using IT systems and applications relevant to customer and workshop management.

Adaptability and Multi-Tasking: Able to manage multiple tasks and adapt swiftly in a fast-paced environment.

Effective Communication: Strong communication and influencing skills, with the ability to clearly and concisely explain complex information to customers.

Organisational Skills: Capable of scheduling work effectively, balancing customer needs with the capacity of the workshop.

Attention to Detail: Ability to prioritise and manage workloads with attention to process adherence and accurate record-keeping.

Full UK Driving Licence preferred
If you're ready to join a dynamic team and thrive in a customer-centric environment, please email your CV to katherine.white@pertemps.co.uk