Complaints Officer
043313542

£15.80 - £18.44 Per Hour

Full Time

Temporary

Bath, Bath Avon

Administration

Posted 2 days ago

Expires In 27 Days

Job Description

Complaints Officer – Bath
Start Date: 18th November
Commitment: Until 28th February 2025
Hourly Rate: Temporary rate based on an annual salary of £30,000–£35,000
Hours: Monday–Thursday, 9:00 am–5:20 pm; Friday, 9:00 am–5:10 pm


We are assisting our client in the education sector in recruiting a temporary Complaints Officer for a three-month assignment. This role’s primary purpose is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.

Key Responsibilities
  • Respond to complaints, adhering to established procedures
  • Direct complaints to the appropriate department
  • Maintain accurate records, documenting all relevant details
  • Communicate with visitors, students, and staff via telephone, email, and in person
  • Analyse and identify trends in complaints
  • Efficiently manage multiple complaints and tasks
Required Experience
  • Proven experience in handling complaints
  • Background in conflict resolution
  • Experience within the higher education sector
  • Strong organisational skills
  • Ability to manage sensitive situations with empathy
If this role interests you, please click "Apply."

Charlotte Perriman

Charlotte.Perriman@pertemps.co.uk

01179 226500

Division 043

Pertemps Bristol

36 College Green

Bristol

Gloucestershire

BS1 5SA

01179 226500

View Branch Details
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