£15.80 - £18.44 Per Hour
Full Time
Temporary
Bath, Bath Avon
Administration
Posted 15 days ago
Expires In 14 Days
Job Description
Start Date: 18th November
Commitment: Until 28th February 2025
Hourly Rate: Temporary rate based on an annual salary of £30,000–£35,000
Hours: Monday–Thursday, 9:00 am–5:20 pm; Friday, 9:00 am–5:10 pm
We are assisting our client in the education sector in recruiting a temporary Complaints Officer for a three-month assignment. This role’s primary purpose is to oversee the effective management of complaints, ensuring that concerns are addressed professionally, empathetically, and within a timely manner.
Key Responsibilities
- Respond to complaints, adhering to established procedures
- Direct complaints to the appropriate department
- Maintain accurate records, documenting all relevant details
- Communicate with visitors, students, and staff via telephone, email, and in person
- Analyse and identify trends in complaints
- Efficiently manage multiple complaints and tasks
- Proven experience in handling complaints
- Background in conflict resolution
- Experience within the higher education sector
- Strong organisational skills
- Ability to manage sensitive situations with empathy
Charlotte Perriman
Charlotte.Perriman@pertemps.co.uk
01179 226500
Division 043
Pertemps Bristol
36 College Green
Bristol
Gloucestershire
BS1 5SA
01179 226500
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