Job Description

Customer Service Administrator
Up to £28,000 depending on experience
Permanent | Monday to Friday | 38.5 hours

We are recruiting on behalf of a well-established and growing organisation looking to strengthen their team with a confident and organised Customer Service Administrator.
This is a varied and fast-paced role supporting customers, partner businesses and regional teams across the UK. It’s ideal for someone who enjoys relationship-building, coordination and delivering excellent service within a busy commercial environment.

What’s on offer:

Structured training programme with ongoing development
Opportunity for hybrid working once training is completed
Generous holiday allowance
Generous pension scheme
Friendly and supportive team environment

The role:

Managing incoming enquiries via phone and email
Processing customer orders and supporting delivery coordination
Resolving queries and complaints professionally
Supporting regional teams with account updates and communication
Maintaining accurate CRM records and tracking activity
Assisting with onboarding new customers
Supporting internal projects and service improvements where required

What we’re looking for:

Previous customer service or administrative support experience
Strong communication and relationship-building skills
Confident and professional telephone manner
Excellent organisation and attention to detail
Comfortable managing multiple priorities in a busy environment
Strong IT skills including Microsoft Office (particularly Excel)

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Customer Service Administrator

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