Insurance Claims Handler

We are seeking a detail-oriented and customer-focused Insurance Claims Handler to join a dynamic team. In this role, you will be responsible for managing insurance claims efficiently, ensuring excellent customer service, and maintaining accurate records. You will handle incoming calls, update clients on claim progress, and ensure all case files are maintained in accordance with company procedures.
If you are passionate about providing good customer service and have great attention to detail, we want to hear from you.

Key Responsibilities:
Answer incoming calls from customers, providing professional and empathetic support.
Maintain strong client relationships by keeping them informed on the progress of their claims and handling new instructions via phone and email.
Accurately log and update comprehensive claim details.
Upload jobs and case files to the internal system while ensuring compliance with office procedures.
Plan and coordinate routes for claims handling nationwide.
Regularly update and maintain client portals to ensure real-time access to claim statuses.
Liaise with internal departments, insurance companies and loss adjusters to ensure efficient claim resolution.
Handle any queries or escalations professionally and in a timely manner.

Skills & Experience Required:
Previous experience in an insurance, customer service, or claims handling role is preferred.
Strong communication skills, both verbal and written.
Excellent organisational skills and attention to detail.
Ability to manage multiple tasks effectively in a fast-paced environment.
Proficiency in Microsoft Office and database management.
Problem-solving mindset with the ability to handle difficult situations with empathy and professionalism.

This is an office based role working Monday to Friday 8.30am - 5.00pm
On site parking is provided.