Customer Service Administrator

Customer Service Administrator
12 month contract
42.5 hours
£26,000 - £30,000 dependant on experience
 
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? I have the job for you!
 
As a dedicated customer service administrator you will strive to ensure optimum customer service is delivered to the client, providing information on products and services, with a combined mix of administrative duties involved.
 
This role will also suit candidates that have experience in account management or sales administration.
 
Duties and Responsibilities:

• Manage customer orders and queries: Handle all customer orders and inquiries with efficiency and professionalism.
• Deliver accurate administration: Ensure precise administrative work from the initial enquiry through to completion.
• Manage customer complaints: Address and resolve customer complaints promptly and effectively.
• Ensure accurate documentation: File all documentation accurately on a daily basis.
• Qualify customer needs: Improve service standards by accurately identifying customer needs and spotting opportunities for additional requirements to generate revenue.
• Upsell products: Engage in upselling products and maintain regular contact with customers to check on further requirements.

 
Experience:
 

• Previous experience in a customer service focused environment, or in account management/sales administration
• Must be able to deliver a high standard of customer service
• Proficient in Microsoft Office
• Have great attention to detail
• Strong organisational skills