£13.02 Per Hour
Full Time
Temporary
Birmingham, West Midlands
Customer Service And Call Centre
Posted 3 days ago
Expires In 26 Days
Job Description
📍 Location: Edgbaston (Fully Office-Based)
💰 Pay Rate: £13.02 per hour
⏳ Contract Type: Temporary Ongoing
🕒 Shift Pattern: 2200-0700, 4 on 4 off
Are you an experienced customer service advisor looking for a night shift role? We are recruiting on behalf of our client for a temporary ongoing position within student accommodation in Edgbaston. If you have strong customer service skills and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.
Key Responsibilities
- Act as the first point of contact for students and visitors, providing a professional and friendly welcome.
- Answer incoming calls and emails, directing queries appropriately and resolving issues where possible.
- Handle complaints, maintenance requests, and wellbeing concerns, ensuring timely resolutions and referrals when necessary.
- Monitor and report maintenance issues, ensuring follow-ups and escalating where required.
- Maintain accurate records of queries, complaints, and service requests.
- Provide administrative support, including data entry, handling mail, and managing office supplies.
- Ensure health and safety procedures are followed, including fire alarm evacuations.
- Support the night team with any additional tasks as required.
- Experience in customer service, hospitality, or student accommodation roles.
- Strong problem-solving skills, with the ability to handle complaints from start to resolution.
- Excellent communication skills, both written and verbal, with a professional and confident telephone manner.
- Ability to work independently and use initiative while following procedures.
- IT proficient, with experience using Microsoft Office (Word, Excel, Outlook).
- High attention to detail and strong organisational skills.
- Fully office-based role in Edgbaston.
- Temporary ongoing contract with an immediate start available.
- Night shift hours: 2200-0700, 4 on 4 off schedule.
- Competitive hourly pay of £13.02 per hour.
Evan Matthews041
Evan.matthews@pertemps.co.uk
0121 6435000
Division 041
Pertemps Birmingham
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