Job Description

Channel Coordinator / Customer Services

Location: Merlin Park, Erdington
Rate: £12.86 per hour
Hours: 10:00 - 18:00, Monday to Friday

We are seeking a dedicated and detail-oriented Channel Coordinator / Customer Services professional to join our client's team at Merlin Park in Erdington. This role offers a competitive rate of £12.86 per hour and operates from 10:00 to 18:00, Monday to Friday.

Responsibilities:

Generate customer order documentation for pick, dispatch, and collection
Process computer-based orders and system transactions
Track customer service KPIs and metrics from start to completion
Inform customers about potential product/service issues
Handle customer complaints with professionalism and efficiency
Liaise with operations department heads to resolve issues and provide feedback to customers
Perform standard customer service duties such as filing, copying, and making phone calls

Requirements:

Strong time management and problem-solving skills
Excellent communication and emotional intelligence skills
Experience with Microsoft applications
Willingness to learn, develop, and take on extra responsibilities

This is a fantastic opportunity to join a dynamic team and make a significant impact on customer service delivery. If you are proactive, organized, and eager to grow within a supportive environment, apply now!

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