Job Description

Job Title: Customer Service Executive
Location:           Birchwood, Warrington (WA3)
Salary: Full Time £30,000 (Part Time will be pro rata)
Hrs :      Mon- Fri 08:00 - 17:00
Contract:           Temp - Permanent

The Company/Role
Whether it is construction sites, energy projects, government initiatives, or unforgettable events, our client deliver the equipment and expertise to move every industry forward.
We are currently recruiting for a number of exciting new roles for Customer Service Executives to join a new team in Warrington!

We open to applications from anyone who is looking for full time or part time hours.
This role is 100% office based - hybrid working is not available.

As the Customer Service Executive, your key responsibilities are:

Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements.
Deliver accurate and timely hire contract administration.
Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships.
Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques.
Follow up on enquiries to increase conversion rates.
Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience
Promote and develop the company’s UK digital ways of working.

The successful Customer Service Executive, you will have:

High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment.
Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness
Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem-solving skills with the ability to identify issues and implement solutions efficiently.
Computer literate with experience with digital tools and platforms
NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable)

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