C/S Team Leader

Job Title: Customer Support Team Leader
Location: Warrington (WA1 4PN)
Salary: £30,947.00 per annum
Shifts: Monday- Friday 08:00- 16:30 & 08:30- 17:00
Contract Type: Permanent


We are currently recruiting for experienced Customer Support Team Leader for our who is the world's number one manufacturer of materials handling equipment providing quality sales and service across the UK.

Reporting to the Customer Support Manager, you will develop, lead, and motivate the Customer Support Team to deliver the highest levels of support for their customers and stakeholders, embracing the company concepts to enhance the customer experience.

Benefits
" Competitive salary.
" Company sick pay.
" Free eye tests and flu jabs.
" Rewards which include discounts at major shops, gym memberships and family days out.
" Free car parking and vending machines on site.


As a Customer Support Team Leader, your duties will be: -

" Provide excellent customer service to internal and external stakeholders.
" Manage communication (inbound/outbound) of the responsible business area/s.
" Oversee activities conducted by the Customer Support Team.
" Work with team leaders to share workload where needed to support internal and external stakeholders.
" Provide monthly performance data and information from company systems.
" Provide support for team members with operations, wellbeing, and development.
" Complete 3/6-month reviews and annual PPDR's.


The successful Customer Support Team Leader will have the following skills: -

" Must have strong core leadership behaviour: Empathy and care, positive thinking, honesty and integrity, desire to learn, aligned values and customer first approach.
" Leadership potential to lead, develop and motivate their team.
" Excellent self-management skills including organisation, planning and self-motivation.
" Good interpersonal skills including communication and relationship building.
" Competent with Microsoft Office packages.
" Strong attention to detail.