£24,000 - £29,500 Per Annum
Full Time
Permanent
Banbury, Oxfordshire
Customer Service And Call Centre
Posted 10 hours ago
Expires In 29 Days
Job Description
Are you passionate about delivering outstanding customer service and thrive in a fast-paced environment? We are looking for a proactive and detail-oriented Customer Service Assistant to support our clients internal and external customers with excellence.
What You Will Do
- Handle incoming phone calls and emails efficiently, directing queries to the right departments
- Prepare and send customer quotations using our ERP system
- Accurately input and process customer orders, ensuring timelines and details are met
- Provide support with order status updates and returns
- Maintain and update CRM records with account and contact information
- Assist Customer Service Representatives and other departments with clerical tasks
What They Are Looking For
- Strong verbal and written communication skills
- A positive attitude and commitment to delivering high levels of customer service
- Ability to work collaboratively with colleagues across the business
- Good IT skills, including Microsoft Office and ERP or CRM systems
- Flexible and adaptable to changing customer and business needs
- Excellent attention to detail and time management
Location
- Based in Banbury close to the M40. This is an office based role.
- Working Hours
- Full-time, Monday to Friday
- Salary up to £29,500 DOE
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