Job Description

Job Title: Customer Service Advisor
Location: Banbury, close to the M40
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 8:30 AM - 5:00 PM
Salary: £26,000 DOE

Our client are a company located conveniently near the M40 in Banbury. Their team is committed to delivering exceptional service and support to their customers. They offer a dynamic and supportive work environment where no two days are the same.

Job Description: We are seeking a dedicated Customer Service Advisor to join our clients busy and varied team. This role is perfect for someone with solid previous office-based customer service experience who thrives in an ever-changing environment.

Key responsibilities include:

Handling customer inquiries via phone, email, and chat
Resolving customer issues and complaints efficiently
Providing detailed product information and guidance
Processing orders and managing customer accounts
Coordinating with suppliers and participating in production meetings
Performing administrative tasks and maintaining accurate records

Requirements:

Proven office-based customer service experience
Excellent communication skills, both written and verbal
Strong PC skills, including proficiency in Word, Excel, and Teams
Ability to work well under pressure and adapt to changing situations
Strong organisational and multitasking abilities

Benefits:

Competitive salary of £26,000 DOE
Comprehensive training and development programs
Friendly and supportive team environment
Opportunities for career advancement
Convenient location with easy access to the M40

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