£280 Per Day
Full Time
Temporary
London, Greater London
Public Sector And Council
Posted 28 days ago
Expires In 14 Hours
Job Description
- As a member of the Housing Asset Management Team, contribute towards achievement of the services aims and objectives as contained in the Smarter Housing Plan and Repairs Policies
- To act as a lead professional in all aspects of repairs and maintenance inspections and the management of repairs providing technical advice in all matters relating to the building stock in a customer focused manner for tenanted and void properties
- To manage the performance delivery of repairs and maintenance term contractors to ensure that the services provided are carried out in a professional and efficient manner, ensuring that works are carried out within agreed constraints of time, budget, quality, value for money and customer performance criteria.
- To ensure that contractor performance is in compliance with statutory legislation, building regulations, health and safety policies and financial regulations.
- To be responsible for managing customer complaints, formal enquiries, insurance, compensation and legal claims in a timely manner with a satisfactory outcome and that corrective action is taken to prevent re-occurrences or to improve the service.
Responsibilities
- To contribute to the development and delivery of Housing's service plan objectives in line with the Smarter Housing Plan and Corporate priorities.
- To contract manage term contractors in a designated area to ensure repairs and void repairs are delivered in compliance to contract terms and conditions and that the services provided are to customer's satisfaction and expectations.
- To steer the repairs service with the contractor to ensure that first time-fix repairs are maximised, to maximise the use of composite codes and to demonstrate the efficient use of the NHF Schedule of Rates system.
- Ensure that contractors comply with good practice codes, recognised professional standards, appropriate British Standards together with statutory requirements as defined in contract documents and any repairs policy/procedures as required.
- To lead on weekly planned contractors monitoring meetings to review performance and agree corrective actions where appropriate to maintain contract compliance and improvements.
- To manage formal/non-formal complaints/Member/LGO enquiries and ensure repairs are tracked and responses provided in line with the Council's corporate complaints policy.
- To inspect the repairs and review services provided by contractors following unacceptable performance and ensure these are proactively remedied and agreed actions taken to prevent re-occurrences or escalation.
- To foster and promote active communications with tenants to keep them informed on the progress of their repairs/inspections and to prevent avoidable contacts
Requirements
- To have a contracts Surveyor background
- 2 years’ experience working with councils
- Knowlage of building legislations , health and safety regulations
- Direct experience of working with tenants and leaseholders
- knowledge of managing repairs contracts
- Experience in writing out our repairs specifications in accordance w ith bespoke SORs or NHF SORs and in repairs administration in housing maintenance in the public and/ or private sectors.
- Direct experience in implementing innovative working practices to demonstrate efficiency gains and value for money
- 12 Months contract, with the opportunity to extend
- PAYE via Umbrella
- Monday to Friday 9am to 5pm
- Hybrid
Isaac Bonsu
Isaac.Bonsu@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
34 Lime Street
Greater London
EC3M 7AT
0208 1384125
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