Service Centre Advisor

Immediate Start
                                            12 Month Fixed Term Contract
                                                             £27,656
                                                    35 hours per week

Do you have the drive and commitment to deliver excellent customer service?  If so this could be the role for you.  My client is looking to add to their established team and be part of a company that offers exciting opportunities for you to develop and further your career whilst being able to bring fresh and new ideas to succeed in the role.

As a service centre advisor you will be the primary point of contact for all repairs and internal and external communications.  The role involved engaging with customers and colleagues in order to manage repair requests effectively and monitor documentation related to these repairs. 

Background / Experience Required

• Experience in a similar role within Customer Services/Contact Centre.
• Able to demonstrate solid experience of successfully managing customer enquiries through to resolution
• Excellent verbal and written skills across a broad range of audience, with the ability to adapt your style to meet the needs of the individual
• Ability to remain calm under pressure operating with empathy, understanding and diplomacy
• Ability to work effectively as a part of a team, and understand the importance of adapting your response to best fit with the customer 

Key Responsibilities:

• Provide excellent service to all internal and external customers, demonstrating patience and the ability to listen to determine the best course of action for all repair inquiries.
• Offer administrative support to the Property Surveyors, ensuring that the program of  is effectively communicated to tenants
• Handle all inquiries professionally, playing a key role in delivering best-practice repair services. The Advisor will be confident and efficient in managing property-related queries and liaising with all teams to ensure high levels of customer service and satisfaction.
• Provide comprehensive support to regional and office-based teams, ensuring the efficient operation of all processes related to repairs
• Serve as the initial point of contact for customer repair inquiries, ensuring that accurate information is gathered and recorded during customer interactions.

Hours of Work

• Monday to Friday:  9am - 4:30pm   OR 9:30am - 5pm

Interested? Please apply immediately online.  All CV's will be reviewed within 24 hours and successful candidates will be booked in for interview in the next 48 hours

Good Luck with your application