Repairs Technical Officer

Job Title: Repairs Technical Officer
Location: Hybrid working, London Borough of Harrow, Forward Drive, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary Assignment
Hours of Work: 35 hours per week, Monday to Friday, 09:00 am - 5:00 pm
Pay Rate: £16.19 per hour PAYE

Overview:
Pertemps is offering an exciting opportunity for a motivated Repairs Technical Officer to join the expanding team at the London Borough of Harrow. This role offers a competitive pay rate of £16.19 per hour.

Main Responsibilities:

• Delivering the repairs, void, and M&E contracts in line with the contract brief, ensuring value for money and compliance with statutory requirements.
• Logging and managing repair-related service concerns, distinguishing between service failures and service requests, and resolving all issues at the first point of contact.
• Participating in the Housing MOT process, running reports, and informing tenants of their liability or responsibilities. Coordinating weekly recharge reports, managing enquiries from tenants, and liaising with colleagues in Resident Services to initiate recovery of money due.
• Validating surveys, updating management information systems, and raising repair orders accurately on the correct priority to get it right the first time and avoid repeat or follow-up visits and repairs. Keeping customers updated as required.

Requirements:

• Excellent written and verbal communication skills, with the ability to communicate with a wide range of individuals and provide advice to residents from vulnerable groups.
• Detailed knowledge of the landlord's statutory repair obligations, the repairs charter, and the distinctions between responsive repairs, cyclical maintenance, and improvement programmes.
• Good understanding of building repairs and the importance of cyclical maintenance.

If you have the necessary skills and experience for this role, please click 'apply'.

About Us:
Pertemps Recruitment Partnership has been a market leader in staffing solutions for nearly 60 years. Recognized by The Sunday Times as one of the Best 100 Companies to work for 14 years running, we pride ourselves on our personal touch and commitment to our employees. We are an accredited 'Investor in People', reflecting our dedication to career progression and employee satisfaction.
Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK. Located just 10 miles from the city center and 13 minutes from Euston via Harrow & Wealdstone station, it offers excellent transport links and accessibility to the M1, M25, and A406.

Data Protection:
Your personal information will be shared with Cifas to prevent fraud and other improper conduct. If detected, you may be refused certain services or employment. Your information will also be used to verify your identity. For more details on how your information will be used and your data protection rights, visit Cifas.