CSL Field Performance and Technical Project Manager

Thames Water is seeking a dynamic CSL Field Performance and Technical Project Manager to drive the success of our £25m-a-year Customer Side Leakage programme. You’ll lead our Service Providers to deliver safe, timely, and high-quality work, with zero compromise on health, safety, or public health. This is your chance to make a real impact on our customers and communities.

What you will be doing as the CSL Field Performance & Technical Project Manager:

You will lead the assurance of outsourced field operations for our over £25m customer side leakage programme, working with Service Providers to deliver on customer and operational commitments in line with Thames Water’s vision, values, and regulatory targets. As a technical subject matter expert, you will guide programme optimisation, oversee a team of six and a wider workforce of 40 plus, and ensure quality, safety, and compliance with all standards. This role demands strong leadership, collaboration, and problem-solving to manage risks, support customers, and drive performance across safety, public health, customer experience, people, finance, and asset outcomes.
 
Key Responsibilities

• Ensure all health & safety policies, procedures, and legal requirements are met by Thames Water teams and Service Providers.
• Maintain zero tolerance to water quality risks, meeting all DWI standards.
• Deliver the Water Networks operational plan, monitoring performance and demand.
• Ensure Service Providers meet contractual, operational, and customer service standards, including Customer Side Leakage Policy.
• Promote a quality-first approach, technical innovation, and continuous improvement.
• Provide technical support to Service Providers and customers.
• Lead, develop, and coach the team, fostering a high-performance, customer-focused culture.
• Address Service Provider performance issues and ensure appropriate skills and training.
• Monitor efficiency and challenge providers to deliver value and performance targets.

What you should bring to the role: 

• Proven track record in operational delivery.
• Demonstrates strong commercial acumen.
• Excellent influencing skills to drive outcomes.
• Strong performance management and stakeholder engagement capabilities.
• Leakage and construction technical expertise.
• Highly customer-focused approach.
• Experience in assuring field activity for a large, remote, and multi-skilled workforce.
• Proven ability to lead teams through significant periods of change.
• Experience in managing Service Provider relationships.
• Track record of developing a high-performance culture.
• Skilled in creating customer-first environments.
• Experience in developing and maintaining assurance for operational control and performance management.
• IOSH certification (Institution of Occupational Safety and Health)
• Management of Water Networks (Certificate)
• Roads and Street Works Act accreditation

Location: Hybrid - Worcester House, Langley SL3 6EY
Hours: 36 hours per week, Monday to Friday

What’s in it for you?

• Competitive starting salary of £43800 and up to £55,000 per annum depending on skills and experience
• Car Allowance
• Annual leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays).
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.