Senior Analyst - Analytics and Reporting

Thames Water is currently seeking a Senior Analyst to join the team.
The role is central to Thames's improvement activity in Customer Service, Financial Customer Care and Wholesale services.  You will drive the change agenda we need to make using data and track the things we change in measures and reports.  As part of the role, you will provide supervisory responsibility to ensure work within the wider team is completed to time, plan, cost and quality, plus development opportunities of the team are supported as appropriate.

What you will be doing as Senior Analyst:                   

You will be to provide client managers with specialist information and advice related to a specific area of the business, either through regular operations or in a project environment.  You will collect (ETL), organize, visualize, analyze and disseminate data and report back insights compellingly and succinctly to the business.

• You will have a team leadership role over a team of senior analysts, responsible for performance, coaching and development of a high-performing team.
• Providing relevant and effective operational data analysis and interpretation.
• Giving expert advice to help influence and inform colleagues/managers on operational decisions.
• Daily reporting and analysis, interpreting data into insight.
• Driving key business priorities and decisions through data, supporting operational teams to make informed decisions.
• Conduct modelling and interpretation of the company operational data, working closely with colleagues in other functions at all levels, and providing insight and challenge into the operational and process owner teams or project managers.
• Monitoring, controlling and reporting on risk and opportunity profiles.
• Produces consolidated reports across the Business.
• Prepare insight from analysis of complex data to identify skills gaps or broken processes & procedures making recommendations for possible improvements.
• Supporting other managers and departments with effective data capture for both regular and ad-hoc reporting.

What you should bring to the role:

• Data, Analytical and Insight experience essential.
• Ability to deal with key stakeholders within the business.
• People Management experience.
• Previous commercial experience, or equivalent.
• Strong numerical and analytical skills.
• Numerical, application experience, Insight and high-level messaging capability.
• High level of relationship management ability.
• Essential Technical Skills & Qualifications.
• Strong Azure and Azure Data Factory skill set.
• Knowledge of Power BI & SQL including PL-SQL.
• Programming, including experience in Python.

This role is Hybrid based at Walnut Court Swindon SN2 8BN.

36 hours per week Monday to Friday.

• Competitive salary - Offering a starting salary of £60,000 per annum depending on skills and experience.
• Annual leave: 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid