PMO Coordinator

We seek a highly organized and proactive PMO Coordinator to join our Product & Change department within Retail. This exciting role offers the opportunity to be at the heart of delivering transformative initiatives that enhance customer experience and operational efficiency.

What you will be doing as a PMO Coordinator?

You will play a vital role in ensuring the successful execution of projects within the Change & Product portfolio. Working closely with the PMO Lead, PMO Manager, and Project Managers, you will ensure strong governance, financial accuracy, and alignment across initiatives while contributing to a culture of continuous improvement and collaboration.

Key Responsibilities:

• Risk and Issues Management Collaborate with the PMO Lead and Project Managers to identify risks and issues, develop mitigation strategies, and enhance overall portfolio resilience.
• Financial Oversight Support the PMO Lead in managing the Product & Change CAPEX budget, ensuring accurate tracking, reporting, and reconciliation in line with financial timelines.
• Benefits Tracking Assist in identifying, monitoring, and reporting financial and non-financial benefits, ensuring precise data for decision-making.
• Performance Reporting Coordinate monthly performance reporting for Product & Change, ensuring timely and high-quality inputs for performance review meetings.
• Roadmap and Project Planning Assist Project Managers in maintaining project-specific plans, Action, Assumption, and Dependency logs alongside organising meetings and taking minutes.
• Resource Planning: Assist in managing resource planning and allocation by consolidating inputs from project managers, including defined resource needs and capacity assumptions. Monitor resource utilisation and availability within projects to ensure efficient use and alignment with project priorities.
• Procurement Management Oversee the shopping cart and purchase order processes, ensuring compliance with procurement policies and efficient tracking.
• Process Alignment Work across the PMO function and wider Product & Change teams to drive consistency and efficiency in processes.
• Knowledge Sharing Promote best practices and a culture of collaboration to enhance team effectiveness.

Base location: Hybrid - Walnut Court - SN2 8BN or Hybrid - Clearwater Court - RG1 8DB.

Hours: 36 hours per week Monday to Friday.

What you should bring to the role:

• Stakeholder Management: Strong influencing and collaboration skills, with experience working across delivery and operational teams.
• PMO and Project Management Experience: Familiarity with Agile practices and financial/benefit tracking.
• RAID Management Expertise: Experience in risk and issue management methodology to monitor risks, threats, and opportunities effectively.
• Collaborative Mindset: A proactive problem solver who thrives on teamwork and alignment.
• Organizational Skills: Excellent time management and workload prioritization to ensure deadlines are met.
• Process Improvement: A commitment to driving efficiency and innovation in ways of working.
• Excel Skills: Proficient in using Excel and PowerPoint.

What’s in it for you?

• Competitive Salary of £38,000 and up to £45,000 per annum depending on skills and experience.
• Annual Leave - Grade B – 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid