Operations Contracts Manager

In your role as Contracts Manager, you will be responsible for managing a portfolio of contracts, where our suppliers deliver service contracts to meet our operational needs.  Driving performance, developing relationships with suppliers, identifying commercial opportunities and service improvements will be key activities in this role. 

What you’ll be doing as an Operations Contracts Manager

• Supplier relationships - To create, manage and sustain appropriate supplier relationships across a portfolio of agreements /contracts to ensure services are delivered in line with business needs and objectives.
• Supplier performance - Manage the performance of suppliers in accordance with contractual requirements and business operational needs, to ensure best value and services from suppliers are achieved.
• Stakeholder management - Work collaboratively and develop strong working relationships with internal and external parties, at all levels of the business.
• Commercial - Identify and implement opportunities/improvements for commercial efficiencies across operational activities and contracts. Lead on contract negotiations and implement contract variations as required. Provide contract-related issue resolution to any disputes arising with suppliers.
• Contract Lifecycle - Complete contract close-outs, review contracts for extension or renewal and assist procurement teams where applicable for re-procurement. Assist procurement teams in developing contract documentation for new tenders e.g. KPIs, and commercial schedules.
• Audit - Ensure that all processes are followed in line with legislation and company policies/procedures.

What should you bring to the role?

• Have previous experience managing a portfolio of Operational Contracts.
• Demonstrate managing contracts with the view of driving value for money.
• Keen attention to detail and strong analytical skills.
• A strong technical understanding of commercial and contract management.
• Excellent communication and writing skills.
• Managing NEC short contracts is desirable.
• Managing construction / civil contracts is desirable.
• Managing mechanical engineering contracts is desirable.

What’s in it for you?

• Salary between £41,000 to £50,000 per annum depending on experience and skills.
• Car Allowance of £4,500 per annum.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Generous contributory pension.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date. We encourage you to apply as soon as possible to avoid disappointment.