Administrator

Administrative Support Officer - Highways Service

Location: Prince Rock Depot, Plymouth, PL4
Hours: 37 hours per week / Monday-Friday, 09:00am-17:30pm
Assignment: Temporary position from October 2025 - February 2026
Pay: £13.26 per hour

About the Role
Pertemps are currently recruiting for a proactive and detail-driven Administrative Support Officer to join the Highways Service team, working on behalf of our local authority client.
This pivotal role supports the Council in securing essential grant funding by coordinating and submitting statutory returns. You'll collaborate with a range of officers to gather and organise critical data, while also playing a key part in managing defect reports and public enquiries - ensuring the service meets its statutory obligations and delivers to high standards.

Key Responsibilities
- Liaise with internal teams to gather data for statutory returns
- Communicate with the public via email, phone, and in writing
- Support the management of defect cases and service enquiries
- Check applications, assess evidence, and produce documents
- Maintain accurate records and update internal systems
- Book appointments and guide customers through application processes
- Handle sensitive data and financial transactions securely
- Suggest improvements to enhance service delivery
- Provide general administrative support across departments

Essential Qualifications & Knowledge
- GCSEs (A*-C / 9-4) in English and Maths or equivalent
- Willingness to undertake relevant training
Desirable
- NVQ Level 2 or 3
- Customer care training
- Basic understanding of relevant policies and legislation

Essential Experience
- Proficient in Microsoft Word, Excel, and Outlook
- Confident in communicating with customers across multiple channels
- Strong administrative background with knowledge of office procedures
- Skilled in managing workload and meeting deadlines
- Experience maintaining accurate records and data
Desirable
- Experience in process improvement initiatives

Key Skills
- Excellent communication and customer care skills
- Strong numeracy and literacy
- Ability to make decisions based on set criteria
- Team player with good time management
- High attention to detail and accuracy

Call Emily on 01752 601116 or click 'Apply Now' to submit your application today!

Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you haven't heard from us within 14 days, please consider your application unsuccessful on this occasion-but do keep an eye out for future roles with Pertemps!