Customer Service Advisor

We have an exciting opportunity for a Customer Service Advisor to work for a leading employer based in Redditch. This is a temporary role with permanent opportunities available. The department is growing and there will be multiple opportunities. The purpose of this role is to ensure customers are number one priority by taking pride in the service they provide and to develop a 'first contact resolution' ethos to customers, stores, suppliers and all associated functions, to deliver a satisfactory outcome.
 
Customer Service Advisor

• Redditch
• Temporary (3 months – potential to go permanent)
• £12.20 per hour
• Hybrid working after 2-3 weeks training in office
• Monday to Friday (flexible rotating hours within 8am - 10pm) also 1 in every 3 weekends.

 
Customer Service duties include:
- To be the first point of contact for customers via telephone, email and live chat.
- To deal with all daily enquiries and or complaints generated by customers & stores
- Provide a professional and timely response/resolve to customer concerns and enquiries.
- To ensure that all customer contact is logged, as appropriate on the system.
- To ensure customer contact, if escalated is directed to the correct department.
 
Requirements:
- Call centre / Customer Service experience is essential
- Excellent Customer and communication skills, both written and verbal.
- Telephone experience
- Able to work effectively as part of a team.
- Excellent administrative or customer service skills with the ability to prioritise your workload effectively with pace and urgency.
- Computer literate - Microsoft Office